Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. We ask that you be on time for your appointment so that we may give our full attention to your pet without causing delays of subsequent appointments. If you find that you are running late, please call the office to make sure that we will have time to see your pet.
If you are not able to keep an appointment, please let us know as soon as possible so that we may offer your appointment time to another client. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off appointments are available. A '"drop off" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine your pet between appointments. Once the doctor is done, we will give you a call to go over the diagnosis, discuss treatment options and to give you discharge instructions.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Discover, CareCredit, debit cards, cash and personal checks.
Patient Arrival Policy
For the safety of pets in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. For this reason and for the safety of our patients, clients and staff, we ask you to restrain your pet. We recommend that pets be placed on leashes or in carriers before entering the waiting room.
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